Complaint or claim for compensation regarding a vehicle inspection

Traficom monitors the quality of inspections and processes claims for a revised decision related to inspection decisions (link to page in Finnish). Appeals against inspection decisions must be filed within 30 days of the inspection.

Traficom is not competent to process individual complaints regarding the activities of inspection providers, including those related to expenses incurred as a result of undetected faults or damage caused to a vehicle during an inspection.

Inspection providers have an obligation to process complaints and claims for compensation related to their services and to provide advice regarding inspections. If you are unhappy with the decision of an inspection provider, you can contact Consumer Advisory Services and, if necessary, file a complaint with the Consumer Disputes Board. In the final instance, matters regarding the liability to pay compensation and possible violations of official duty are decided in court.

While Traficom does not process individual complaints or claims for compensation, you are welcome to notify us of any deficiencies you observe in the services of an inspection provider. Traficom utilises such feedback in the context of controlling the quality of inspection services.

Instructions for the most common complaints

My vehicle failed its inspection, but I disagree with the decision.

Vehicles are inspected in accordance with the Traficom Regulation on the Evaluation Criteria for Periodic Vehicle Inspections (External link) (available in Finnish and Swedish). If you think that the inspection decision does not comply with the evaluation criteria, contact the inspection provider. If you cannot reach an agreement with the inspection provider, you can file a claim for a revised decision (External link) with Traficom (link to page in Finnish). Claims for a revised decision must be submitted within 30 days of the inspection.

I purchased a vehicle that had recently undergone an inspection. However, maintenance later revealed faults that should have been addressed during the inspection. I was under the impression that I had purchased a vehicle that had just passed its inspection without any detected faults. I have incurred expenses as a result of the erroneous decision made by the inspection provider, and want to receive compensation.

Vehicles are inspected in accordance with the Traficom Regulation on the Evaluation Criteria for Periodic Vehicle Inspections (External link) (available in Finnish and Swedish). If you think that a vehicle has passed its inspection in a manner that does not conform to the evaluation criteria and you have suffered damage as a result, you can submit a claim for damages to the inspection provider that carried out the inspection. If you are unhappy with the decision of the inspection provider, you can contact Consumer Advisory Services and, if necessary, file a complaint with the Consumer Disputes Board. In the final instance, matters related to claims for damages are decided in court.

My vehicle was damaged during an inspection. I want to claim compensation.

Vehicles are inspected in accordance with the Traficom Regulation on the Evaluation Criteria for Periodic Vehicle Inspections (External link) (available in Finnish and Swedish). If you think that your vehicle has sustained damage during an inspection, you can file a claim for damages with the inspection provider in question. If you are unhappy with the decision of the inspection provider, you can contact Consumer Advisory Services and, if necessary, file a complaint with the Consumer Disputes Board. In the final instance, matters related to claims for damages are decided in court.