Transport matters in e-services
- The My e-Services portal, which requires identification, includes vehicle information, registration and tax services as well as services concerning driving licences.
- Public services, which do not require identification Some of the services can be used online, while others require you to print out the documents and send them by post.
- In addition to the e-services channel, you can visit the service points of Traficom's service provider or manage your issues by post, depending on the service you are using.
Logging in to the portal
Private customers log in and verify their identity using the Finnish government's shared Suomi.fi identification service. Traficom allows identification through bank identifiers, a mobile certificate or a certificate card of the Population Register Centre.
Organisation customers can log in using Suomi.fi identification service (External link) or the KATSO identification. KATSO logins will cease to function in My e-Services after 28 August 2020, and any organisations using the KATSO identification service will be migrated to the Suomi.fi e-Identification service. Each organisation must authorise its assignees with Traficom via the Suomi.fi e-Authorizations service. (External link)
Some services are subject to a fee which is charged when the transaction or order is completed. You can pay buy using your Finnish online banking username and password or a credit card (Visa debit and credit, Visa Electron, Mastercard debit and credit, Maestro and American Express). Further information on paying with a card is available at https://www.korttiturvallisuus.fi/en/Online/Strong-authentication/ (External link)and https://www.korttiturvallisuus.fi/en/Online/CreditDebit/ (External link).
The organisation may also select electronic invoicing as a method of payment in some services. You may start using e-invoices after the organisation's main user adds an e-invoicing address for the organisation in the section "Organisation's details".
Some online services require supporting documents to be sent as an attachment. To attach documents, you can either scan them or take a photograph of them, for example with your smartphone.
Specific instructions for each service are available on our website under 'Services' .The descriptions can also be found within My e-Services, under Instructions. More detailed instructions can be found after logging in.
Obstacles to using e-services
There are reasons why e-services may be unavailable. One is that the status of a service has been set as "passive" for a user within My e-Services. This may, for example, be because the user's vehicle is recorded as having an alteration prohibition in the register.
Data in the portal is transferred over a secured connection (SSL). A security audit has been performed on the portal.
Users must approve the Terms and Conditions of Service before they can view their data and make use of the My e-Services portal. The approval is given when logging in. The terms can be viewed in advance here. (External link)
If you notice any faults or inconsistencies in our services, please let us know so that we can correct them as soon as possible. We are also happy to receive suggestions for improvements. In these matters, please contact customer services.
Browser and operating system compatibility
Our e-Services are designed for use with the major browsers, and their functionality in these browsers has been tested: Chrome, Firefox, Edge, Explorer 9.0 and later, and Safari. Trafi's registration services requiring authentication can only be accessed through browsers that support SSL.
Mobile functionality has been tested on iOS, Android and Windows platforms.
Should any technical issues arise concerning functionality, we recommend trying a different device or browser. Please also send feedback to our customer services. We use feedback to improve the technical functionality and usability of our services.
Opening files in pdf format requires Adobe Reader software, which can be downloaded free from http://www.adobe.com/.
The website is designed to work responsively, and it has been tested in three device display sizes. If the site does not work optimally on your device or browser, we recommend trying a different device or browser.
Links and navigation
Any links to sites external to the portal open as new pages. Having used the page, please close it from the top right-hand corner. Do not use the browser's back/forward buttons within the portal; instead, use the buttons and links provided in the portal.
Exiting the portal and clearing the cache
To exit the portal securely use the Log out function. If you used a shared device to access the portal, we recommend clearing the browser's cache after use.