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Instructions for using e-services in transport matters

Transport matters in e-services

  • The My e-Services portal, which requires identification, includes vehicle information, registration and tax services as well as services concerning driving licences. 
  • Public services, which do not require identification Some of the services can be used online, while others require you to print out the documents and send them by post.
  • In addition to the e-services channel, you can visit the service points of Traficom's service provider or manage your issues by post, depending on the service you are using.

Specific instructions for each service are available on our website under 'Services' .

Logging in to the portal

Private customers

Private customers log in and verify their identity using the Finnish government's shared Suomi.fi identification service. Traficom allows identification through bank identifiers, a mobile certificate or a certificate card of the Population Register Centre.

Organisations

Organisation customers can log in using either the KATSO identification or Suomi.fi identification (External link) service (if the mandate was granted using the suomi.fi/e-authorizations service) until 14 March 2020, and after this date only with the Suomi.fi identification service (External link).

KATSO logins will cease to function in My e-Services after 14 March 2020, and any organisations using the KATSO identification service will be migrated to the Suomi.fi e-Identification service. Each organisation must authorise its assignees with Traficom via the Suomi.fi e-Authorizations service. This applies to organisations that have registered representation rights in the Trade Register or the BIS, such as managing directors, chairpersons, or board members with the right to sign, and who are thus allowed to issue authorisations electronically.

Organisations that do not have any registered representation rights in the Trade Register or the BIS (e.g. estates of deceased persons, business partnerships, tax partnerships, joint-benefit administrations, public organisations, associations and foundations, foreign companies or individuals, companies that require the signatures of two or more signatories at the same time) will, after 14 March 2020, be able to log in using only the Suomi.fi e-Identification service, in which case the relevant KATSO roles will be retrieved in the background and can still be maintained in the same way as before using the organisation’s KATSO service. These organisations will be migrated to the Suomi.fi e-Authorizations service later in 2020 (current estimate: summer) and, after this point, new mandates can be granted by visiting a service point. We will provide further information on this before the change is set to occur. More information about  (External link)Suomi.fi e-Authorizations. (External link)

Electronic transport services and Suomi.fi e-Authorizations

Payments

Some services are subject to a fee which is charged when the transaction or order is completed. You can pay buy using your Finnish online banking username and password or a credit card (Visa debit and credit, Visa Electron, Mastercard debit and credit, Maestro and American Express). Further information on paying with a card is available at  https://www.korttiturvallisuus.fi/en/Online/Strong-authentication/  (External link)and https://www.korttiturvallisuus.fi/en/Online/CreditDebit/ (External link)

The organisation may also select electronic invoicing as a method of payment in some services. You may start using e-invoices after the organisation's main user adds an e-invoicing address for the organisation in the section "Organisation's details".

Supporting documents

Some online services require supporting documents to be sent as an attachment. To attach documents, you can either scan them or take a photograph of them, for example with your smartphone.

Service-specific instructions

Specific instructions for each service are available on our website under 'Services' .The descriptions can also be found within My e-Services, under Instructions. More detailed instructions can be found after logging in.

Obstacles to using e-services

There are reasons why e-services may be unavailable. One is that the status of a service has been set as "passive" for a user within My e-Services. This may, for example, be because the user's vehicle is recorded as having an alteration prohibition in the register.

Data protection

Data in the portal is transferred over a secured connection (SSL). A security audit has been performed on the portal.

General terms of use

Users must approve the Terms and Conditions of Service before they can view their data and make use of the My e-Services portal. The approval is given when logging in. The terms can be viewed in advance here. (External link)

If you notice any faults or inconsistencies in our services, please let us know so that we can correct them as soon as possible. We are also happy to receive suggestions for improvements. In these matters, please contact customer services.

Technical compatibility

Browser and operating system compatibility

Our e-Services are designed for use with the major browsers, and their functionality in these browsers has been tested: Chrome, Firefox, Edge, Explorer 9.0 and later, and Safari. Trafi's registration services requiring authentication can only be accessed through browsers that support SSL.

Mobile functionality has been tested on iOS, Android and Windows platforms.

The use of e-services requires cookies to be enabled and JavaScript to be in use in the browser. We use cookies in order to monitor from what sites the portal is accessed and what support sites are used in conjunction with the portal. We never use cookies to collect personal data.

Should any technical issues arise concerning functionality, we recommend trying a different device or browser. Please also send feedback to our customer services. We use feedback to improve the technical functionality and usability of our services.

Printouts

Opening files in pdf format requires Adobe Reader software, which can be downloaded free from http://www.adobe.com/.

Displays

The website is designed to work responsively, and it has been tested in three device display sizes. If the site does not work optimally on your device or browser, we recommend trying a different device or browser.

Links and navigation

Any links to sites external to the portal open as new pages. Having used the page, please close it from the top right-hand corner. Do not use the browser's back/forward buttons within the portal; instead, use the buttons and links provided in the portal.

Exiting the portal and clearing the cache

To exit the portal securely use the Log out function. If you used a shared device to access the portal, we recommend clearing the browser's cache after use.