We collect information
We collect information on regulated products of companies and follow the market developments in the regulated markets. We review the information and if needed intervene in any issues.
We resolve conflicts
Sometimes telecommunications operators disagree what obligations actually mean in their business transactions. We recommend contacting us already before the problem becomes urgent. If possible, we try to find solutions through negotiation.
If unofficial negotiations are not successful, we can instigate official proceedings. We can still refer the matter to mediation and act as an unofficial mediator at the parties’ request.
Our decisions are open to appeal
If we do not reach an agreement through mediation, we issue a decision open to appeal at the request of the parties within four months. However, the deadline does not apply to unusually extensive cases.
We settle complaints and disputes usually by hearing the parties in writing. After that, we issue a reasoned written decision on the compliance of the operations and oblige the parties violating or neglecting regulations to remedy the situation. We can also impose conditional fines, a threat of termination or a threat of completion. The decision must be complied with despite any appeal, unless the appellate authority orders otherwise.