New service point network for road transport examination and licensing services to launch in January

The Finnish Transport and Communications Agency Traficom's network of service points for road transport examination and licensing services will change at the beginning of January. The service points provide driving examinations and other tests as well as services related to driving licences and other permits.

Traficom put the provision of driving test services and theory test and licensing services out to tender earlier this year. Three companies were selected as service providers for 2027–2029: Ajovarma Oy, CityKuljettajat Oy and DEKRA Ajolupa. They will be responsible for providing services in different regions. 

Reducing the number of service locations has required careful planning to ensure that sufficient services remain available and that customers can access them easily.

New service points now confirmed

"We have been working with the service providers since the summer to establish the new service point network. The first step has been to confirm the locations of the new service points and ensure that they have suitable premises," says Henna Antila, Head of Department at Traficom. 

Traficom has reviewed the service providers' plans for the service points to ensure that they meet the agency's requirements. 

"The new service point network is now ready. Details of the service points opening in January are available on our website," says Antila. 

Particular attention has been paid to the accessibility of the service points. They must also be easy to reach, and several service points will therefore be located close to other services, for example in shopping centres. The changes also take into account the need to concentrate driving tests in traffic environments that are sufficiently challenging and provide more consistent testing conditions.

"The fact that all theory tests will in future be conducted as supervised group tests also affects how services are provided and what kinds of facilities are needed at service points," Antila explains. 

Appointment booking for 2027 opens in early December

The next major step will take place on 1 December 2026, when appointment booking opens for road transport examination and licensing services in 2027. Customers must book their appointments directly with the service provider, either online or by phone. Appointments cannot be booked through Traficom's customer service.

According to Antila, road transport examination and licensing services may be particularly busy in the weeks before and after the turn of the year, so customers should plan ahead. 

"If you know that you need to deal with a driving licence or other permit matter at a service point before the end of the year, don't leave it until the last minute," Antila advises. 

According to Antila, there is little else customers need to consider at this stage. The changes will not affect the completion of theory tests or driving tests because any examination components already completed will not expire as a result of the changes.

Traficom and the service providers will actively inform customers about the upcoming changes. Service points that are closing at the end of the year will also tell customers where they can access examination and licensing services in future. The locations and contact details of all new service points are available in one place on Traficom's website (see the link below).

"It's also worth remembering that you can already handle many matters online through Traficom's My e-Services, wherever you are and at any time of day," Antila adds. 

• Service point locations and instructions for customers