Telephone and broadband
On these pages you will find user rights related to phone and broadband services, information on universal service providers and numbers assigned by Traficom.
For telephone and broadband users
Universal service providers
News on phone and broadband services
Measures to combat scam messages further strengthened – consumer vigilance still required
Identification of SMS senders will become stricter from 4 May 2026. The new requirements for sender identification will improve overall message security. Consumers should nevertheless remain aware of the risks and treat suspicious messages with caution.
Choppy calls or slow internet? Most issues can be resolved at home – watch Traficom’s new guidance videos
What should you do if your calls keep breaking up or your internet connection is slow? Traficom has published guidance videos to help improve coverage and connectivity at home.
Organisations must obtain authorisation for SMS sender IDs in April 2026 to ensure message delivery after 4 May 2026
Organisations that send text messages must have the sender IDs they use authorised during April 2026. The easiest approach is for organisations to contact their SMS service provider, which will guide them through the process. Stricter practices under Traficom Regulation 28 will enter into force on 4 May 2026.